Return & Refund Policy

At ZommyJoy, we only accept returns in the following cases:

1. The product is defective.
2. The wrong product was delivered.
3. The product was damaged during delivery.

If you face any of the above issues, you must raise a return request within 48 hours of delivery.

Important Conditions:

- A clear unboxing video is mandatory to claim damage or wrong product.
- Product must be unused and in original packaging.
- Request must be sent with order number and issue details.
- Returns will not be accepted for change of mind or personal preference.

Refund Process:

- Once the returned product is received and inspected, we will notify you.
- If approved, refund will be processed within 1-3 business days.
- Refund will be credited to the original payment method.

To raise a return request, email us at:
support@zommyjoystore@gmail.com